Here's exactly what gets covered across the four half-day sessions and what participants leave with.
The first session establishes a systematic approach to cross-training — not as an emergency measure, but as an ongoing operational strategy. Participants audit their current team's skills, identify the highest-leverage cross-training pairs, and build a rotation plan they can begin implementing immediately.
Session two addresses one of the most common sources of unnecessary labor cost: schedules built on precedent rather than current traffic patterns. Participants learn to read transaction data from their POS system, identify real peak windows, and restructure their weekly schedule around actual demand.
The workshop portion involves building a schedule using a participant's own data — which they bring to the session as part of the pre-work packet. The contrast between the existing schedule and the data-informed version is typically the most instructive moment of the program.
Prep waste has two forms that most managers recognize separately but rarely address together: over-prep that ends up discarded at day's end, and under-prep that creates mid-service shortages and improvised substitutions. This session addresses both through a coordinated batch planning system.
Participants develop a pull sheet system for their own menu — a daily document that tells the kitchen exactly what to prepare, in what quantities, based on the projected sales volume for that day and daypart. The system reduces both forms of waste simultaneously.
The final session covers two topics that are closely related: building checklists that staff actually complete, and implementing all of the changes introduced in sessions one through three without disrupting daily service.
Participants audit their existing opening and closing procedures during the session, identifying redundant steps, missing items, and formatting problems that reduce completion rates. They then redesign the checklists using a format proven to work in working restaurant environments.
The second half of the session focuses on sequencing and communication — how to roll out new systems one at a time, what to say to staff, and how to monitor for drift without adding reporting burden.
Every participant receives a physical workbook containing all templates and worksheets used across the four sessions — filled in with their own operation's data rather than generic examples. The digital version includes editable files for ongoing use.
The 30-day follow-up Q&A session, included at no additional cost, gives the cohort a structured opportunity to report back on what worked, what needed adjustment, and where they got stuck. It's not a coaching session — it's a structured peer discussion with instructor facilitation.
All templates, worksheets, and exercises from the four sessions, completed with your own data.
Editable versions of every tool covered, formatted for ongoing use in your operation.
A structured cohort discussion 30 days after the final session to review real implementation results.
A completed 30-day plan for introducing changes in your specific operation without disrupting service.
Participants work through real data from their own locations during the workshop exercises — not anonymized hypotheticals.
Contact us or review upcoming enrollment dates.
